Business Service Center

How To Protect Your Business Through Scenario Planning

Posted on January 20, 2012

Years ago, small businesses would source products locally. Even though they may be able to purchase a product at a lower cost overseas, the cost of shipping and importing these products was very expensive. This meant that disruptions in getting products to market were relatively predictable. The suppliers, the sellers and buyers for the products were all local so there were subjected to the same economic and environmental conditions.

In a global economy, the cost of importing goods has decreased dramatically and businesses now source products from many parts of the world. With this freedom to source from many areas of the world comes a new set of issues to the business owner. Volatile currency exchange rates along with disruptions in the supply chain from earthquakes, fires, flooding and political instability in Asia or Europe can potentially destroy a local business overnight. Most companies do not plan for these issues until it is too late. Desperately working to find new suppliers for goods that you have already received orders for can start a negative business spiral that increases expenses, reduces margins and creates bad customer relations.

Successful companies now realize that they must reduce this risk to their business by developing contingency plans before a crisis occurs. To develop these plans they use a process called Scenario Planning. Scenario planning allows a business to investigate and create alternative plans to ensure their business is secured against disruptions from external forces outside of their control.

In this article we will review the steps to effective scenario planning.

Step 1 in scenario planning is to define the objective.

In our business example we are going to look in detail at our theoretical companies supply chain. Our business has 20% of the product line representing 80% of the bottom line profit. We find that 90% of the profitable product line comes from Asia and Europe. Typically our lead times from these suppliers are 4 weeks. We keep a small inventory for emergencies in Canada. So we have identified that we rely heavily on the supply chain to keep inventory low and to meet customer service levels.

Based on this information we decide that our objective is to review possible scenarios that adversely affect our supply chain. In each scenario we will review how the business metrics of cash flow, inventory, cost of sales and lead times are affected. We decide to select team members involved with the supply chain, including purchasing, inventory, manufacturing (if there is any component done here) and shipping. Read More...

6 Steps for Success

Posted on November 24, 2011

As a small business owner, you often hire on an "emergency" basis -- an employee leaves, is fired, or you have a growth spurt and all of a sudden, you need an employee TODAY. It's easy to feel that a warm body is better than nothing; however, that warm body you hire may be a short-term help but often creates a long-term problem.

What does it take to successfully hire employees? You need to develop a hiring system that starts with the concept that hiring is an on-going process, a constant low-level investment of time and energy with occasional hiring spikes.

Step One: Constant Recruitment

We've all met an amazing employee who is happy, helpful, and knowledgeable when we are the customer/client. That is the type of employee we each want working for us. Your job is to determine the characteristics that are the best fit for your business and be on the lookout for potential employees all the time. Hand out business cards, take names and numbers, connect on Facebook or LinkedIn -- keep in touch with those enthusiastic individuals (i.e., potential applicants) for when you have an opening.

Step Two: Essential Communication Tool -- Job Description

Write a description identifying a job by title, essential functions and duties, and what knowledge, skills and abilities are needed for the employee to be successful. A good description can assist you in the hiring process, performance management, compensation, training and more. When you have an opening, you review the job description, ensure its current, and then hire an employee who fits.

Step Three: Plan the interview and work the plan

The interviewing process should answer to the following: Is this person the right one for your business? For the position you have available? With the right skills and personality?

Plan how many interviews you want to conduct -- this is not a busy-work exercise; this is for the future of your business. A typical interviewing process might consist several of the following: a telephone interview, a team interview with future co-workers, a team interview with supervisors, a one-on-one interview. Read More...

5 Step Process to Review Your HIPAA and HITECH Risk Management

Posted on October 31, 2011

We've all heard the time tested adage "If it ain't broke, don't fix it" time and time again, and generally it holds true. But, what if it's not broke, but diminishing it's ability to provide positive results? What do we do now?

When it comes to identity theft prevention within medical offices it only takes one break down in the system to cause chaos, confusion, and other ramifications. The costs associated with HIPAA and HITECH data breaches don't stop at just the penalties enforced by the US Dep't of Health and Human Services but seep deep into the agencies pockets. Costs associated with patient notification, legal costs, penalties, and loss of goodwill through bad press put practices at risk of closure with the first incident. With a few simple steps you can fix broken systems, and provide some necessary preventative maintenance to processes that are diminishing.

1) Analyze - Take a good look at what your security looks like now within your office.

Are there documents out in the open? Computers left unlocked? Are patient folders left accessible to non-essential staff? What's going out in the trash? Where are unused computers left? Offices are busy places, and often we fail to think about these items for more than a minute, but what if it was your file? Read More...

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